Terms Of Service
See Rocket’s Terms Of Service Below.
Rocket Conversions is a digital agency with team members and clients all over the world. We work across many different time zones and we always aim to find mutually acceptable times for calls etc. We expect our clients to be fine with that.
Replying To Emails/Messages
The Rocket team guarantees to reply to emails within 24 hours on weekdays. Usually, we do so much faster, but this is not to be expected.
The Rocket team does not work on replying to client communication on weekends. However, we do have monitoring measures in place for your campaigns to be taken care off.
All campaigns for all services are run on your accounts. Sure, we help you set things up, we create marketing materials for you, but you own the files and data. We do not run campaigns on our accounts. We run all campaigns on your marketing platforms. You own all project deliverables. We only manage the projects within our project management tools and your platforms.
The number of ads stated in your service package is the maximum number of ads we can provide within the scope of your service package. However, Rocket Conversions is not a just content creator and the ad creatives are just a means to achieve the desired outcome. Rocket Conversions reserves the right to create less ads if data of the campaigns indicates that this is not necessary to achieve a better performance.
Rocket Conversions takes up to 3 days to act on ad-hoc requests.
Brand & Design Materials
Competitor & Ad Research
Out Of Scope Requests
You agree to our “all sales are final” policy — once a client makes a purchase, they will not be eligible for a refund if:
1: we have already started work on the project
2: if you request changes to the scope of the package
3: if you request to end the monthly package early
We reserve to right to make a decision on refund requests on a case by case basis.
By signing a contract with Rocket Conversions Limited, Business Registration Number: 72181026-000, registered in Hong Kong, you hereby consent to our Terms of Service and agree to its terms.
If you have additional questions or require more information about our terms of service, do not hesitate to contact us.